News

16.02.2026

How to choose a suitable electricity package for yourself?

First, you need to review the size of your electricity consumption. If you are already an Alexela customer, you can see information in Alexela's self-service portal and Alexela app, but if you are a new customer, the easiest way is to check your consumption size on the network operator's website. In Estonia, the largest of these is Elektrilevi. It is worth noting that from Elektrilevi's self-service, you can immediately check if the appropriate network package has been selected. According to consumption, you will also see the network package recommended for you there.Once the consumption is known, you need to consider if you are the type of family who can and wants to monitor their consumption against the market price and if you have, for example, solar panels installed on the house and purchased a battery solution. If the answer is yes, then a sensible choice is a market price electricity package. Suitable solutions from market price packages for large consumers are Alexela Kodupakett or Virtuaalaku electricity package.If the market price seems risky and you want to plan your budget as accurately as possible, we recommend choosing some form of fixed package for yourself. Alexela recommends a 6-month fixed price electricity package or Paindlik fiks and for apartment residents, the electricity package Kindel maht.However, if you are the type of electricity consumer who does not want to directly monitor the market price but follows the market and prefers to fix it for the winter, as consumption can then increase purely due to weather conditions and you do not want to take risks during this period, it is sensible to choose either the Electricity package Vali ise or to fix the electricity price for 6 months and return to the market price in spring - before summer.When choosing a fixed package, it is important to consider how long you want to enter into the contract - if you are the type of customer we referred to in the previous paragraph, it is worth avoiding contracts that incur costs associated with terminating and changing the contract. In addition to the s/kWh price, it is also worth reviewing the size of the monthly fees.For market price, be sure to look at the market price history, as this gives an idea of what price fluctuations may occur and a sense of whether you are really ready to take those peak price risks.It is worth reviewing the electricity package once a year, and you will always be helped by Alexela's excellent customer service representatives, who will find the best solutions for your needs. In addition, there are three simple questions here that will help you review at any time whether your electricity package meets your current desires and lifestyle.

05.02.2026

Notification about gas bills

Due to the transition to a new billing system, we identified an error in gas bills affecting a small portion of customers (approximately 0.2% of the customer base), which may have impacted the billed amount. We will issue credit notes to the affected customers, and during the course of tomorrow we will also send out new, corrected bills. We apologize for any inconvenience caused. If you have any questions, please contact our customer support.

05.02.2026

Electricity market volatility increases interest in price stability

The high electricity exchange price has led many consumers in Estonia to reconsider their choices. In January, when the exchange price reached the highest level in recent years and remained high into early February, interest in fixed-price electricity packages clearly increased.At Alexela, we see that more and more customers are switching from exchange-based packages to fixed-price ones to bring more certainty and predictability to their energy expenses."Right now, customers are primarily looking for price stability, but at the same time, they don't want to give up flexibility. That's why the most popular option has been the six-month fixed price period — it offers short-term security while keeping the option to reassess decisions as the market changes," explains Ester Ausmees, Head of the Private Customer Segment at Alexela.We have introduced electricity packages suitable for different consumption profiles. Our goal is to provide a solution both for those who prefer security and stability and for those who want to actively benefit from price fluctuations. Essentially, Alexela’s package selection meets the expectations even of the most demanding energy consumers.For those who want to make a more confident choice, it's possible to explore the packages in more detail and test the most suitable solution for their consumption profile on Alexela’s website or ask our customer service team for advice.Read the full article 

03.02.2026

Starting from January 2026, we have introduced a new billing system

Starting from January 2026, we have introduced a new billing system, which will slightly change the invoice layout. Beginning with the January invoices, which will be sent to customers at the beginning of February, invoices covering multiple consumption points will include an interim summary between the invoice overview and the detailed section, showing the total cost of all services across all consumption points. The invoice details view will still include detailed information for each consumption point. Electricity price information will now be presented on the invoice in units of €/kWh. The purpose of this change is to make it easier to get an overview of the service charges listed on the invoice by service type.  

19.01.2026

We are carrying out planned maintenance on 19.01.

We are carrying out planned maintenance on 19.01 starting at 23:00.During the maintenance, service usage may be temporarily disrupted for up to one hour.We apologize for any inconvenience and thank you for your understanding.

13.01.2026

January is Digital Cleanup Month!

The new year offers a chance to start with a clean slate and leave accumulated clutter behind in the past year. Files, photos, emails, and apps build up unnoticed until, at some point, everything becomes disorganized and unnecessary data takes up space both on devices and in the cloud, distracting your focus.At Alexela, we focus on digital clean-up in January and invite you to do the same, as it’s an easy way to give your devices some breathing room, reduce energy consumption, and contribute to a cleaner digital environment. Less data volume also means a smaller environmental impact!Clean up your digital life – delete all unnecessary photos, videos, and files from your phone, computer, tablet, and cloud storage.Review your inbox and delete unnecessary emails. Did you know that by clicking the sort button you can arrange emails by size and remove large, useless messages?Safely dispose of your old phones, cables, computers, and other devices – everything you no longer need can find a new use in someone else’s hands or become valuable material for recycling. See where to take them here: https://kuhuviia.ee/Review cloud services and other platforms (OneDrive, SharePoint, Teams, etc.) – delete unnecessary files and check that data is up to date to ensure system security. 

12.01.2026

Customers rate our service highly!

Customers rate Alexela’s service highly — and that genuinely makes us happy. Our goal is to be your trusted partner on the road, at home, and at your destination, so that every stop, purchase, or service experience is as convenient, simple, and pleasant as possible. That’s why at Alexela we conduct monthly customer surveys: to understand how you’re really doing, what you value, and where we can further improve the quality of our service.

16.11.2023

Alexela starts selling hydrogen cylinders and opens the first hydrogen stations in Estonia

Two green hydrogen stations will be opened in Tallinn next October, one of which is a filling station for passenger cars on Peterburi Road and the other is a filling station for hydrogen buses and trucks in Väo, created in cooperation with Utilitas. In addition, Alexela will be ready to start selling hydrogen cylinders to consumers next year. The state is also preparing for the hydrogen revolution - the first procurement of hydrogen ferries is being prepared.The construction permit for the first hydrogen filling station has already been issued, the equipment and technology have been ordered, expected to arrive by next September.Unlike Latvia, hydrogen sold in Estonia will be 100% green, produced from renewable sources.Public transport takes the leadThere are only a few hydrogen cars currently on the roads of Estonia and these are refuelled in Riga," said Tarmo Kärsna, Head of Energy Sales at Alexela, "we know that 30 hydrogen vehicles will start running as public transport next fall, and car dealers predict that hundreds more cars and heavy equipment, including buses, trucks and ships, will be added in the coming years." If hydrogen becomes even more affordable in terms of price, we can expect a revolution in the market, because a hydrogen car can be refuelled for 500 kilometres in five minutes, it is as reliable as a petrol car in winter conditions, and instead of polluting, it cleans the polluted city air.»Estonian green energy has a problem with variability - if the wind is not blowing and the sun is not shining, you cannot get green energy," explained Ove Oll, a researcher at the University of Tartu, "hydrogen is variable both in terms of production and load, so that we can produce green hydrogen cheaply in windy and sunny weather. If we get more onshore and offshore wind farms, all prerequisites will be created for the production of environmentally friendly hydrogen at a competitive price.»Hydrogen can be produced in advanceThe main advantage of hydrogen is the fact that it can be produced in advance, and as a critical volume is achieved, the prerequisites for a competitive price are created. The hydrogen that Alexela offers complies with the hydrogen quality requirements of ISO 14687 and it is produced by a 1MW electrolyser developed by Stargate Hydrogen's, a European deep-tech company focused on advancing the production of green hydrogen through innovative ceramic-based electrolysis technology. Marko Virkebau CEO of Stargate Hydrogen commented: “The retail distribution of green hydrogen by Alexela marks a major step forward in decarbonizing transport and industry in North of Europe."The first national procurement of ferries is coming to an end, various car manufacturers are coming out with new hydrogen cars, and an increasing number of mobile gadgets are being produced that do not need electricity. Public investments and support mechanisms accelerate the introduction of alternative fuels and encourage private sector contributions.Alexela develops a sustainable network of service stations through the creation of biomethane, LNG, electricity and, in the near future, hydrogen filling up facilities. Alexela produces biomethane based on circular economy principles and builds solar parks and wind farms. In addition, the company together with its partners operates an LNG terminal in Hamina, Finland, as well as develops a renewable pumped-storage hydropower facility called Energiasalv in Paldiski and a biogas plant for peak loads.

27.10.2023

Alexela joins PÖFF

Alexela, an energy company that has repeatedly been awarded as the friend of culture and is at the top in several local fields, joins the supporters of PÖFF, one of the largest film festivals in Northern and Eastern Europe. "PÖFF is an important cornerstone of Estonian culture, and it is a great honour and pleasure for us to be a part of this initiative. Our common values – innovation, sustainability and community support – have brought us together for cooperation to contribute to Estonian culture," said Marti Hääl, Chairman of the Management Board at Alexela. PÖFF’s festival director Tiina Lokk believes that the cooperation will open up new opportunities in the fields of Estonian cinema and sustainable energy. "Together we can create something extraordinary, for example, the team of PÖFF is already running on green electricity, so we will have enough energy for the dark nights ahead, thanks to Alexela," she said. This year the festival is presented by Elisa Estonia and Nordic Hotel Forum, and in addition to Alexela, the main partners are Cramo, Solaris Centre, Postimees, National Geographic, Lido and Elke, along with the partners Europark, Lux Express and Lux Charter. PÖFF is one of the largest film festivals in Northern and Eastern Europe, bringing us the freshest and most exciting works of world cinema with international filmmakers every November. PÖFF belongs to the same category A as Cannes, Berlin, Venice and other top film festivals in the world. The Black Nights Film Festival (PÖFF) will take place this year from 3rd to 19th November. More about the program: https://poff.ee/programmid/  